Frequently Asked Questions

How long will my order take to ship?

All jewelry is made to order, which means most items will ship within 14 business days or sooner of when the order is placed. If there is a delay, we will contact you immediately.

How is my order shipped?

All jewelry within the United States is shipped via USPS Priority Mail with tracking and insurance at no additional charge.

Do you ship outside of the United States of America?

Yes. Please contact us for a shipping quote before placing your order.

Can I return or exchange an item?

We do not accept returns or exchanges at this time.

What kind of materials do you use?

All of our 14K gold, sterling silver, and diamonds are recycled.

What if I need a ring sized?

We are happy to size rings for our customers for a $35 charge per piece (includes return shipping) within 90 days of purchase. The customer is responsible for shipping the item(s) back to us for sizing. Please contact us if you need a ring sized for instructions on how to proceed.

What if my jewelry needs repair?

We will repair jewelry within 6 months of purchase at no charge. After 6 months, a charge will apply for repair. Please contact us with your inquiry and we will tell you how to proceed.

Do you gift wrap?

Your item(s) will arrive in gift boxes and will include a personal thank you note. If you would like the note to include a short personal message, please contact us after you order with your request.

Do you work with wholesale accounts?

Yes. Please contact us for style sheets and terms.

How do I keep my jewelry looking new?

We recommend gently washing your pieces with unscented, clear dish soap and a soft toothbrush. Never use any type of chemical on oxidized silver as it can change the finish. Avoid wearing pieces while cleaning, bathing, swimming, or being exposed to chemicals.

 

© 2019 Justin Brown Jewelry

  • Instagram - Black Circle

Boston, Massachusetts | justinbrownjewelry@gmail.com | (860) 670-3554